Terms and Conditions of Sale
If you need any assistance, please email e-store@casely-hayford,com, where you will find information on orders, shipping, complaint handling, refunds and returning products purchased on www.casely-hayford.com, as well as other general information on the services provided by www.casely-hayford.com.
- Our Business Policy
The Vendor offers products for sale on www.casely-hayford.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
“Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.casely-hayford.com.
The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on www.casely-hayford.com between the users of www.casely-hayford.com and the Vendor.
- How to place an order with Casely-Hayford
To place an order for the purchase of one or more products on www.casely-hayford.com, you must fill out the online order form and send it electronically to Casely-Hayford through our shopping basket, following the relevant instructions.
An order shall be deemed to have been submitted when Casely-Hayford receives your order form electronically and the order information has been verified as correct.
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale.
The order form will be filed in our database for the time required to process your order and as provided by law.
Before submitting the order form, you will be asked to identify and correct possible input errors.
English is the language used for executing contracts with the Vendor.
After your order form has been submitted, we will process your order.
Casely-Hayford may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that we have not been able to carry out your purchase order specifying the reasons thereof. If the products displayed on www.casely-hayford.com are no longer available at the time of your last access and once we have received your order form, Casely-Hayford will inform you of the unavailability of the ordered products within thirty (30) days from the day after we have received your order. If the order form has been sent and the price has been paid for items that are no longer available, Casely-Hayford will refund the amount paid for those items.
By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.casely-hayford.com.
By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.casely-hayford.com.
Upon submission of an order form, Casely-Hayford will send you a purchase order receipt e-mail, containing a summary of the information related to the order form.
- Guarantees and Product Price Indication
On www.casely-hayford.com, we only offer products by Casely-Hayford or Casely-Hayford collaborators. These products are purchased by us directly from the fashion house and/or the manufacturer authorised by the fashion house.
Casely-Hayford do not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
The main characteristics of products are shown on www.casely-hayford.com on each product page. The products offered for sale on www.casely-hayford.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
Orders made from a Country site different from the one you are shipping to, or to addresses to which Casely-Hayford cannot ship, will be automatically cancelled.
All Products sold by www.casely-hayford.com come with an identification tag . When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent to banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.
- Shipping and Delivery of the Products
For specific product shipping and delivery procedures see the Delivery and Returns section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
- Customer Care
Please contact our Customer Care for further information: firstname.lastname@example.org
CASELY-HAYFORD, 3 Norman Road, London, England, N15 4ND.
- Consumer Rights and the Cooling-Off Period
7.1 If you are a customer, you may cancel your contract with Casely-Hayford in relation to products purchased from www.casely-hayford.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) calendar days, beginning on the day you receive the products. In this case you will receive a full refund of the price of the products. Casely-Hayford cannot supply a refund for any shipping costs involved in a return unless the garment was sent to the customer faulty or damaged by Casely-Hayford.
You should return the products to Casely-Hayford within fourteen (14) calendar days from the date you notify us of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
To return the products:
• you should notify us in writing within fourteen (14) calendar days, (beginning on the day you received the products (or for purchases of multiple products, the day on which you received the last product) by emailing us. You should keep a record of your cancellation notice.
• the products should not have been used, worn, washed or damaged
- the identification tag should still be attached to the products;
• the products should be returned in their original packaging;
• products should be returned to Casely-Hayford within fourteen (14) calendar days of the date you notify us of your decision to cancel.
If you cancel the contract within the fourteen (14) calendar day cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and, in any event within fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. The Vendor will refund the price of the product in full. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
You can return the products to Casely-Hayford by packaging the relevant products securely and sending them, at your own risk and cost, to the Vendor using your return number.
- Items returned because they are damaged, defective or incorrect
If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us , or by refunding your return postage costs).This right is additional to your statutory right to cancel as set out in section 8.
You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within fourteen (14) calendar days of receipt, if a product becomes faulty after the fourteen (14) calendar days please contact Customer Care (email@example.com) to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
To return the products:
- you should notify us in writing as soon as practicable and in any event within fourteen (14) calendar days, by completing and submitting the online Return Form. You should keep a record of your cancellation notice;
b. the products should not have been used, worn, washed or damaged;
c. the identification tag should still be attached;
d. the products should be returned, complete and unused, with their original packaging (the packaging should include its original seal; if you want to return a kit, it should include all of its components);
e. the products should be returned to Casely-Hayford within fourteen (14) calendar days following notification to the Vendor of the damaged or defective product or of the Vendor’s error.
We will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within fourteen (14) calendar days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by Casely-Hayford of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to Casely-Hayford. In the event that Casely-Hayford finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery Casely-Hayford reserve the right to retain the products and the purchase price and recover the Casely-Hayford’s fees and expenses from you.
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by Casely-Hayford to the individual who made the payment.
The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise.
Casely-Hayford will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. To the extent permitted by applicable law, Casely-Hayford shall not be responsible for any delay that is beyond its control including for delays caused by force majeure, the method of purchase or refund, including by way of example:
- delay caused by Credit Card/Debit Card companies refund policies;
b. payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately.